FAQ

Account Information

How can I open an account?

Visitors to www.frameweb.com can sign up for an online account, which will store your subscription and purchase details. You can create the account in the shopping cart section of the site by filling in your details and a password.

What happens if I forget my password?

On Frameweb.com's homepage, scroll down to the Log In and Shopping Cart bar. Place your cursor over 'Log In,' click on the 'forgot my password' button and on the subsequent page, enter your email address. An email will be then be sent to this address with a new password.

How can I change my account details?

If you've already created an account, you can review and edit your contact information by logging with your details and clicking on 'My Account.'

How can I see my Digital issues?

Follow these steps to see your digital issues:

  1. Point your mouse to “Log in”.
  2. Fill in your email address and password, and click login. If you can’t remember your password, you can reset it by clicking “forgot your password”.
  3. When you are logged in, the “Log in”-box should say “Welcome [Name]”.
  4. If you point your mouse over it again, then you should see a user menu.
  5. Click on the lowest option in the menu, saying “My digital magazines”. (if you can’t see this option, contact the service department)
  6. Choose the issue you want to view, and click on the cover, or click “Open”.

Digital issues bought via Zinio should be viewed via the Zinio Reader.

Subscriptions

How can I subscribe to Frame, Mark or Elephant magazines (print version)?

If you have a credit card, you can order your subscription online. It's the fastest and simplest way to subscribe. We will confirm your subscription by email and include a receipt of payment. Subscribers who do not wish to pay by credit card can email our subscription department. Please mention the type of subscription you require, along with your name and address. You will receive an invoice and when it has been paid in full, your subscription will be activated. You can also subscribe by sending an email to service@frameweb.com.

What does a subscription to Frame, Mark or Elephant magazine cost?

You can access a list of all types of subscriptions and their prices here. Prices indicated are in euros and include VAT (sales tax), as well as shipping and handling fees.

What types of subscriptions are available?

You can access a list of all types of subscriptions and their prices here.

What is required for a (discounted) student subscription?

Student subscribers are asked to fax or send a copy of their current certificate of enrolment (issued by the school in question) to +31 20 4280 653. We also accept scanned documents, which should be emailed to our subscription department.

How can I renew my subscription?

All Frame’s subscriptions renew automatically. Unless we receive cancellation in advance, you will receive notice by email to renew your subscription online. Should you choose not to renew online, a print invoice will be sent to you after you receive your last issue in your subscription.

How can I cancel my subscription?

Cancellation of a subscription must take place no less than 30 days before the paid subscription is due to expire. The subscriber may cancel by sending a letter, a fax or an email to Frame Publishers. Cancellation by telephone is also possible.

Where can I change my address details?

Sign in to your account and click on 'my account' to change your address details. To ensure uninterrupted access to Frame magazine, the subscriber must notify Frame Publishers of a change of address no less than three weeks before moving house.

Where can I find my client number?

Your client number is on the label attached your magazine’s shipping package. We advise you to sign up for an account on this site and to enter all relevant details. If you can't find or remember your client number, please send an email request to our subscription department. Be sure to mention your name and full address.


Orders

How can I pay for my subscription?

For online orders and subscriptions, we accept the following credit cards: Visa, MasterCard and American Express. Ideal (available in the Netherlands only), payment by cheque (Europe only) or bank transfer are also possible.

Where can I download my invoices?

  1. Point your mouse to “Log in”.
  2. Fill in your email address and password, and click login. If you can’t remember your password, you can reset it by clicking “forgot your password”.
  3. When you are logged in, the “Log in”-box should say “Welcome [Name]”.
  4. If you point your mouse over it again, then you should see a user menu.
  5. Click on the option in the menu, saying “My orders”.
  6. Next click on the "download invoice" button next to your order.

Which shipping options are available?

Subscribers to Frame, Mark or Elephant magazines receive all issues in protective packaging via international surface mail, and the costs of shipping and handling are always included in the subscription price. In the case of books and magazine (back) issues, we will send your order via UPS and calculate the shipping costs according to the total weight of your order and your location. Discount codes do not apply to the shipping costs, only to our products.

How long will it take for my order to arrive?

Frame Publishers attempts to fulfil orders within two working days of receipt. For books and (back) issues you can expect your delivery within six business days. Subscribers typically receive their magazines within three weeks of the publication date.

What is Frame's return policy?

If the product received is defective or incomplete, or if it fails to meet expectations, the buyer has a period of 30 days in which to respond in one of the following ways: the buyer can contact Frame Publishers (by fax, post or email only) requesting the repair or exchange of the product (or part of the product) in question. The buyer can contact Frame Publishers (by fax, post or email only) voiding the contract with Frame Publishers. For more information, read the complete terms and conditions of sale.

How can I place a bulk order?

Distributors, agents and booksellers wishing to place a bulk order (no fewer than 10 items) can email our distribution department. You will receive a prompt reply together with a priced quote.

Distribution

Where can I buy Frame?

A complete list of distributors and bookstores that carry Frame can be found here.

How can I become a distributor/reseller of Frame?

Please contact our distribution department at distribution@frameweb.com, for pricing and ordering information.

Advertising

How can I place an ad in Frame, Mark or Elephant magazines?

To place an ad in one of our magazines or on frameweb.com, you can email our advertising department or reach us by phone on +31 20 4233 717. Please note that our offices in the Netherlands are open from 9 am to 5 pm CET if you are calling from outside of this time zone.

How can I advertise online?

Frame Publishers sells online space for advertorials, products of the day, banners, skyscrapers and leaderboard ads for display on our website. If your ad already appears in the print edition of Frame, Mark or Elephant, we can offer you an online campaign for our website. For more information, email our advertising department or call us on +31 20 4233 717. Please note that our offices in the Netherlands are open from 9 am to 5 pm CET if you are calling from outside of this time zone.

Where can I find Frame Publisher's advertising rates?

A complete media kit with information about Frame Publishers is available online. The media kit includes publishing dates and deadlines, an editorial calendar and advertising rates.

What are print and online specifications for submitting advertising material?

All specifications are included in the media kit.

Editorial

What are your magazines about?

For information about Frame, Mark and Elephant, please visit the magazines page.

How can I submit a project for publication in Frame, Mark or Elephant?

Submit a selection of low-resolution images (JPEG format preferred) and a written description of your work to the editors at Frame, editors at Mark or editors at Elephant. Alternatively, you can post a CD or DVD with images and a description of your project to: Frame Publishers | Laan der Hesperiden 68 | NL-1076 DX Amsterdam | the Netherlands. We try to respond to all submissions with a notice of acceptance or rejection.