FAQ

 

– SUBSCRIPTIONS –

How can I subscribe to Frame, Mark or Foam magazines (print version)?
Go to store.frameweb.com/subscriptions to subscribe. If you can't order online, please send an email to subscriptions@frameweb.com and mention the type of subscription, along with your name and address.

What types of subscriptions are available and what is their price?
You can access a list of all types of subscriptions and their prices here. Prices indicated are in euros and include VAT (sales tax).

How can I pay for my subscription?
For subscriptions, we accept the following payment methods: MasterCard, VISA, American Express, iDeal, BanContact/MisterCash, Sofort Banking, Maestro, Giropay and online bank transfers.

What is required for a (discounted) student subscription?
Student subscribers are asked to fill in their student number during the order process.

How can I renew my subscription?
Subscriptions renew automatically, unless we receive a cancellation (per email) in advance. You will automatically receive notice by email to renew your subscription online to guarantee an uninterrupted subscription.

How will you send my magazine?
Subscribers to Frame, Mark, or Foam magazine receive all issues in protective packaging via international surface mail.

How long will it take for my order to arrive?
Average subscribers receive their magazines within three weeks of the publication date.

Where can I change my address details?
To change the delivery address of your subscription, please send an email to subscriptions@frameweb.com.

How do I access Frame digital?
All subscribers to the Frame magazine print version, have free digital access to our digital magazine app. After your order has been processed, you'll receive an email with instructions.

How can I cancel my subscription?
Cancellation of a subscription must take place no less than 30 days before the paid subscription is due to expire. The subscriber may cancel by sending an email to subscriptions@frameweb.com. Cancellation by telephone is also possible, please call +31 85 888 3551.

– MAGAZINES, BOOKS AND OTHER PRODUCTS –

How can I pay for my order?
For online orders, we accept the following payment methods: MasterCard, VISA, American Express, iDeal, BanContact/MisterCash, Sofort Banking, Maestro, Giropay and online bank transfers.

Where can I find my invoice?
1. You will receive a confirmation email when your order is complete. This email contains your invoice.
2. If you made an account during your checkout, then you're able to login and view your orders and invoices in your account.

Which shipping options are available?
In the case of books and magazine (back) issues, we will send your order via UPS. Discount codes do not apply to the shipping costs, only to our products.

How long will it take for my order to arrive?
Frame Publishers attempts to fulfil orders within two working days of receipt. For books and (back) issues you can expect your delivery within five business days.

What is Frame's return policy?
1. If the product received is defective or incomplete, or if it fails to meet expectations, the buyer has a period of 30 days in which to respond in the following way.
The buyer can contact Frame Publishers (by email only via orders@frameweb.com) requesting the repair or exchange of the product (or part of the product) in question.
2. The buyer who requests the repair or exchange of a defective or an incomplete product (or part of a product) is asked to return that product to Frame Publishers. Within 20 days of receipt, Frame Publishers will send the buyer a new, complete or repaired product. Frame Publishers will take responsibility for all costs involved in this process, including shipping costs incurred by the buyer, unless it can be proved that damage, defects and/or missing parts are the responsibility of the buyer, in which case Frame Publishers shall be absolved of all or part of the responsibility involved and shall not be obligated to repair or replace the product. If the buyer is found to be responsible for damage to the product, or for its missing part(s), Frame Publishers will return the product to the buyer in the same condition in which it was received.

– DISTRIBUTION –

How can I place a bulk order?
Distributors, agents, booksellers and individuals wishing to place a bulk order (no fewer than 10 items) can contact our distribution department at distribution@frameweb.com.

Where can I buy Frame Publishers' books and magazines?
A complete list of distributors and bookstores that carry our books and magazines can be found here.

How can I become a distributor/reseller of Frame Publishers' books and magazines?
Please contact our distribution department at distribution@frameweb.com for pricing and ordering information.

– ADVERTISING –

How can I advertise with Frame, Mark, Foam or Toile?
To place an advertisment in one of our magazines or online, you can contact our advertising department:

Nikki Brandenburg (Frame)
E: nikki@frameweb.com
T: +31 20 4233 717 - press 955 in menu

Sarah Maisey (Toile)
E: sarahmaisey@frameweb.com
T: +31 20 4233 717 - press 952 in menu

Ed Smit (Mark)
E: ed@frameweb.com
T: +31 20 4233 717 - press 953 in menu

Please note that our offices in the Netherlands are open from 9 am to 5 pm CET if you are calling from outside of this time zone.

Where can I find Frame Publisher's advertising rates?
A complete media kit with information about Frame Publishers is available online and includes publishing dates and deadlines, an editorial calendar and advertising rates.

What are print and online specifications for submitting advertising material?
All specifications may be found in our media kit.

– EDITORIAL –

How can I submit a project for publication in Frame, Mark or Foam?
Submit a selection of low-resolution images (JPEG format preferred) and a written description of your work to the editors at Frame or Mark. Alternatively, you can post a CD, DVD or USB with images and a description of your project to:

Frame Publishers
Laan der Hesperiden 68
NL-1076 DX Amsterdam
the Netherlands

We try to respond to all submissions with a notice of acceptance or rejection.