Terms & conditions

Date of activation

Subscriptions to our magazines may begin with the current or next issue of Frame, Mark or Elephant.

Types of subscriptions

Three types of subscriptions to our magazines are available: one-year subscriptions, two-year subscriptions, and one-year student subscriptions. Certain subscriptions entitle the subscriber to a free gift. Visit our subscription page for the best subscription offers.

Length of subscription

A subscription is valid for the period specified. To ensure that access to the magazine(s) remains uninterrupted, subscriptions are renewed automatically for the same period of time unless and until the subscriber cancels the subscription.

Subscription rates

All subscription rates are posted on our website: www.frameweb.com. Subscription rates are subject to change at any time without prior notice. Prices indicated are in Euros and include VAT (sales tax), as well as shipping and handling fees.

Subscription payment

Subscription payment must be made in advance of each subscription period and/or within 20 days of the invoice date. Failure to pay for a subscription, even after receiving a reminder, will result in an immediate termination of the subscription services. The subscription in question will be activated only upon payment in full.

Methods of payment

Credit cards accepted for payment of magazine subscriptions, books and single issues are Visa, MasterCard and American Express. Payment by cheque or bank transfer is also possible.

Change of address

To ensure uninterrupted access to your magazine(s), the subscriber must notify Frame Publishers of a change of address no less than three weeks before moving house. The subscriber will be charged for any forwarding fees that result from the failure to report a change of address less than three weeks before moving house.

Cancellation of subscription

Cancellation of a subscription must take place no less than 30 days before the paid subscription is due to expire. The subscriber may cancel by sending a letter, a fax or an email to Frame Publishers. Cancellation by telephone is also possible. The subscriber will be charged for any magazines received as a result of late cancellation.

Books and other products

In addition to magazine subscriptions, Frame Publishers offers its customers single issues, back issues, books and other products, all of which can be purchased by both subscribers and nonsubscribers. Click here to see all issues.

Prices and payment

1.  With regard to subscriptions, all prices are in Euros and include Dutch VAT (where applicable) as well as shipping and handling fees. Products such as single magazines, books or other are subject to a shipping and handling fee, dependent on the delivery location and total weight of your order.

2.  All orders must be paid in advance. Subscriptions are activated upon receipt of payment.  
3. Failure to pay for items ordered will result in the postponement or cancellation of the contract in question. Other (or future) orders of customers faulted for (previous) non-payment may be postponed, cancelled or refused by Frame Publishers.
4. If the price of a product or a subscription increases in the period between the placement of an order and its delivery or date of activation, the customer is entitled to cancel the order or to void the contract within ten days after receiving notification from Frame Publishers of the increase in price.

Delivery and delivery periods

1. Frame Publishers fulfills orders for products within two working days of receipt. Frame Publishers is not responsible for delays in delivery caused by postal services or other transport firms, or for errors in stock assessment made by suppliers.
2. Upon delivery to the address indicated on the order form by the buyer, all responsibilities and risks involved in the reception of a product or products purchased from Frame Publishers are transferred from the seller to the buyer/recipient. The same transference of responsibilities and risks occurs upon delivery of a product or products to a post office address or upon its/their delivery by a postal or transport-firm employee to an address other than the one indicated on the label.

Satisfaction guaranteed

1. If the product received is defective or incomplete, or if it fails to meet expectations, the buyer has a period of 30 days in which to respond in one of the following ways.
(a) The buyer can contact Frame Publishers (by fax, post or email only) requesting the repair or exchange of the product (or part of the product) in question.
(b) The buyer can contact Frame Publishers (by fax, post or email only) to void the contract with Frame Publishers.?
2. The buyer who requests the repair or exchange of a defective or an incomplete product (or part of a product) is asked to return that product to Frame Publishers. Within 20 days of receipt, Frame Publishers will send the buyer a new, complete or repaired product. Frame Publishers will take responsibility for all costs involved in this process, including shipping costs incurred by the buyer, unless it can be proved that damage, defects and/or missing parts are the responsibility of the buyer, in which case Frame Publishers shall be absolved of all or part of the responsibility involved and shall not be obligated to repair or replace the product. If the buyer is found to be responsible for damage to the product, or for its missing part(s), Frame Publishers will return the product to the buyer in the same condition in which it was received.

Force majeure

1. In the case of circumstances beyond the control of Frame Publishers, Frame Publishers shall not be obligated to perform its obligations to the buyer; dates by which such obligations are scheduled to be met shall be extended for a period of time equal to the period of time lost through the delay caused by such circumstances.
2. Circumstances excusing Frame Publishers from performing all or part of its obligations are those that occur completely beyond the control of Frame Publishers. Examples of uncontrollable circumstances are natural disasters, power failures, strikes, fires, wars, riots, unanticipated government restrictions and the failure of third parties to fulfil their obligations to Frame Publishers. Other unforeseen circumstances that fall into this category are disruptions caused by telecommunication failures, including the short- and long-term unavailability of internet sites.

Additional information questions or comments

Frame Publisher's subscription department - your destination for information, questions and comments - can be reached online at service@frameweb.com. Or call us at +31 20 4233 717. Please keep in mind a possible time difference between your place of business and our offices in the Netherlands (open from 9:00 a.m. to 5:00 p.m. CET).

Application of the General Conditions and Terms of Sale

The General Conditions and Terms of Sale, as stated here, apply to all contracts between Frame Publishers and its subscribers and/or customers, with regard to both products and services. Ordering a subscription or a product from Frame Publishers denotes compliance with Frame Publisher's General Conditions and Terms of Sale. Frame Publishers serves customers worldwide.

Frame Publishers
Laan der Hesperiden 68
1076 DX Amsterdam
The Netherlands
T +31 20 4233 717
F +31 20 4280 653

Chamber of Commerce Amsterdam
341 537 82

VAT Number
NL 8096 16 981 B 01